Southcoast Refrigeration

PRIVACY POLICY

Our Commitment to Privacy

Your privacy is important to us and we are committed to protecting your privacy. Accordingly, we seek to comply with the Australian Privacy Principles (“APP”) as well as our obligations of confidentiality and the credit provider provisions in the Privacy Act 1988 (Cth), as amended from time to time (“the Act”).  Collecting your personal information allows us to provide effective and efficient services. Keeping your information secure, and using it only as you would want us to, is a top priority for all of us at SOUTHCOAST REFRIGERATION ACN 166 129 308. If you have any questions, comments or concerns, please contact us to let us know and we will do our best to address any issue you may have.

 This policy and other privacy statements

This privacy policy explains how we collect personal information and how we maintain, use and disclose that information, and reflects our obligations under APP 1.3 to have a policy on this aspect of our business. It also provides some detail about your privacy rights along with our general rights and obligations and our policy in relation to the personal information we keep on record.

When you apply for supply of our products on credit terms, the application form includes notices about privacy and requests for consent. Those privacy notices (called privacy statements) specify in more detail how any information about you may be used and disclosed in relation to the particular product or service.

When you apply for or use one of our products or services, you consent to us collecting, maintaining, using and disclosing personal information about you and provided by you or by another person in accordance with this policy and any other policy or contract you may have entered with us.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.

Unless the context otherwise requires, any terms used in this privacy policy that have a defined meaning in the Act have the same meaning as defined in the Act, as amended from time to time.

Who We Are

SOUTHCOAST REFRIGERATION is a family-owned, Australian company, supplying, hiring and installing air conditioning, refrigeration and dehumidifying goods and equipment.

Our contact details are as follows:

SOUTHCOAST REFRIGERATION

Address:    Unit 1/121 Olympic Circuit SOUTHPORT QLD 4215.

Phone:       +61 7 5580 0196

Email:        [email protected]

What Information We Hold

We are permitted to hold personal information about you for the purposes of our activities as a credit provider.

Generally, we keep a record of one or more of the following types of personal information about you if you apply for commercial credit with us:

  1. information that identifies you, such as your name and address and other information provided by you and people nominated by you;
  2. information about any real and personal property in which you have an interest;
  3. information provided by trade references you nominate in any application for commercial credit with us;
  4. credit information about you and information about any property which secures your obligations to us;
  5. information regarding any defaults by you of the terms of any application for commercial credit with us.

All information sought is required for our business purposes, which are detailed generally in this privacy policy and more specifically in our application forms or on web pages which allow you to contact us.

We do not actively seek to collect sensitive information (for example health information or information about your racial or ethnic origin or any criminal record), unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the APP.

Sometimes we act as an agent for others when collecting information about you, such as for our insurer. We will tell you when we do this.

During the course of our relationship with you, we may gather information about you relating to all products and services that we or our preferred suppliers provide to you. This information is used to help us form views about how we can improve our relationship with you.

Use of the Site

We may collect personal information in the course of your use of the Site if you input any personal information into the Site. By inputting any personal information into the Site, you hereby consent to our collection of the information. We collect your personal including information that identifies you, such as your name, contact details and other information provided by you and people nominated by you.

For each visitor to reach the Site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

Our Internet Service Provider also makes a record of your visit to the Site and records your IP address to help diagnose problems with our server, and to administer the Site.

Collection by other means

We also collect your information in other areas where you might expect such as where you provide us your personal information. By providing us your personal information, you consent to our collection of the information, such as where you or your agent:

  1. Enters into a contract with us;
  2. Fills out a form;
  3. Contacts us by email, phone, mail or social media; or
  4. Provides any photos or information you may send us.

Why we hold your information

All information sought is required for our business purposes, which are detailed generally in this privacy policy and on the Site.

During the course of our relationship with you, we may gather information about you relating to all products and services that we or our preferred suppliers provide to you. This information is used to help us form views about how we can improve our relationship with you.

How We Collect Personal Information

Generally, we only collect personal information about you from you, unless it is not reasonable or practical for us to do so or you consent to us obtaining information from a third party. For example, you may authorise us to collect information from a third party, such as any trade references provided by you and credit reporting agencies. We may also collect information about you from publicly available sources such as company registers or land title registries.

How We Use Personal Information

We use your personal information:

  • To assess any credit application by you and your credit worthiness (including a commercial credit application and commercial credit worthiness) or to assess you as guarantor(s) of a credit and/or commercial credit application made by another person;
  • To obtain any security in respect of credit provided to you;
  • To notify other credit providers of a default by you;
  • To collect any overdue payments;
  • To enable recovery of any debts from you or any guarantor as a result of your default under the application for credit or commercial credit;
  • To allow us to exchange information with other credit providers as to the status of your commercial credit arrangements with us where you are in default with other credit providers; and
  • Generally to monitor your credit or commercial credit arrangements with other credit providers.

When we request your information we may give more specific details about the way we use your information.

When we may disclose personal information

Usually we must get your consent before we tell anyone about you, your accounts or your credit information. You can give us your consent expressly or it may be implied by your conduct.

Sometimes the law requires us to give out information about you. For example, giving your account details to a Court if we are ordered to do so under a subpoena.

Depending on the product or service that we provide to you, if it is necessary we may also disclose your personal information to: 

  • a credit reporting body;
  • our external service providers (which may be located overseas) for the purposes of our business, for example claims investigators, mailing houses, property valuers, surveyors, auctioneers and real estate agents. Information is only disclosed on a confidential basis;
  • other persons who have an interest in any property offered to us as security;
  • any party acquiring an interest in our business or your credit or loan account and any related securities provided by you or any other person;
  • government agencies in connection with your application for commercial credit, such as for stamping and registration of mortgages or caveats;
  • any organisation which you request us to or any persons acting on your behalf, including your financial adviser, broker, solicitor, or accountant – unless you tell us not to, referees, any person with whom you transact (for example merchants, to process your transactions) or any financial institution nominated by you (for example in a direct debit).

We will not disclose any sensitive information, including health and medical information, unless you tell us to.

We will not disclose any default information to a credit reporting body unless we have given you 14 days prior written notice of our intention to do so.

We may at other times give you more details about our disclosure practices in relation to specific products or services – for example on the forms we use to collect personal information about you.

How we protect personal information

We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose. Ordinarily, for information about a particular account, we destroy the information seven years from the date you close the account.

We have physical, electronic and procedural safeguards to protect your information which is held by us. For example, your personal information is stored in electronic databases requiring logins and passwords.

Access to information stored electronically is restricted to staff whose job purpose requires access.  We require all staff and associated third parties to maintain the confidentiality of customer information.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Direct Marketing

We may use or disclose your personal information (other than sensitive information) for the purpose of direct marketing by or on behalf of us.

You may opt out of receiving direct marketing communications from us by notifying us in writing that you wish to opt out of receiving such communications.

Accessing Personal Information

You can request access at any time to personal information we hold about you. We will process your request within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the nature of the request.

There is no fee for requesting access to your information, however we may charge you the reasonable cost of processing your request.

We reserve the right to refuse access to personal information if any of the following circumstances apply in our sole discretion:

  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
  • giving access would have an unreasonable impact on the privacy of other individuals; or
  • the request for access is frivolous or vexatious; or
  • the information relates to existing or anticipated legal proceedings between us and you, and would not be accessible by the process of discovery in those proceedings; or
  • giving access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
  • giving access would be unlawful; or
  • denying access is required or authorised by or under an Australian law or a court/tribunal order; or
  • both of the following apply:

(i)   We have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in;

(ii)  giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or

  • giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
  • giving access would reveal evaluative information generated within the entity in connection with a commercially sensitive decision-making process.

Correction of personal information

We try to ensure that all information we hold about you which we collect, use or disclose is accurate, complete and up to date. You must promptly notify us if there are any changes to your personal information.

You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with your request within a reasonable time.

You may ask us at any time to notify any credit provider or credit reporting agency to which the personal information has been previously disclosed by us of any corrections made and we will take reasonable steps to comply with such request unless it is impractical or unlawful to do so.

If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it is not accurate, complete or up to date.

Complaints

If you have a complaint regarding a possible breach of the APP, the Act or any APP Code applicable to us, you must first refer the complaint to us in writing.  Our officers will assess your complaint and issue a response to you in writing within 30 days of receiving your complaint and all relevant information regarding your complaint.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (“OAIC”).  For more information on how to make a complaint to the OAIC

Changes to our Privacy Policy

We may amend this privacy policy from time to time. Not all changes to our privacy policy will require your consent, for example where office security procedures are changed. We will notify you of any change to our information handling policy that requires your consent before being implemented.

Definitions 

“Internet Service Provider” – means the organisation providing services to us in order to access, use and participate on the Internet.

“the Site” means www.commercialrefrigerationspecialists.com.au

“us” or  “we” or “our” – means SOUTHCOAST REFRIGERATION GROUP Pty Ltd and its officers, employees, agents, subsidiaries and sub-contractors.

“you” or  “your” – means any person who provides personal information and their officers, employees, agents, subsidiaries and sub-contractors.

 

Terms and Conditions